Go to system "Settings", "General", "Keyboard". In the keyboard window turn off the option to use "Smart Punctuation" Before iOS 11, the default quotation marks were the ASCII ' and ", but now they are changed to '' and "" (curly quotation marks). You have to long press the quotation mark key on the soft keyboard to type the normal ones.
Print Preview addon for Firefox
To add the ability to preview before printing using Firefox launch Firefox and go to settings (three horizontal lines). Click on addons then search "print". Choose to add "print/print preview". When viewing the document to print you can now right click the mouse and see print preview. To remove headers and footers, click on page setup and make the headers and footers blank.
Can the program display in full screen?
On Windows for full screen display press F11 to make your browser window full screen, then press ctrl+ to zoom (under view). To return the window back to the original size press ctrl 0 and press F11 to undo. On a MAC OSX 7 click the arrows on the top right corner in Safari for fullscreen mode and then command+ to zoom. On MAC OSX 6.8, click the maximize button and then, command+ to zoom, then the maximize button again.
Toolbar for browsers
To bring up the toolbar for most browsers on Windows click the "alt" key
Why was I logged out of the program?
A user can only log on to the program one at a time. If a user is logged on and another person logs on using the same credentials the first person will be dropped and the second person will take over the account. A small amount of program is left in the cache; therefore you can continue to use the program until you save or access the database again even though you have been dropped. At this time the program will say that you are not connected and your results will not save. The program will also log you out if there has been no activity for over 30 mins.
Chromebook font issue - letters don't line up
Open the Google Chrome control panel, go to Settings, Show advanced settings, Web content ? customize fonts, Choose "Cousine" for Fixed-width font (factory default), Click Done
N-Computing lab running slow
Try using firefox as your browser and ensuring that your firewall software is up to date
Theme pages check box won't work under class options
If you are using the ATRT Classic view or custom view for the home image, the theme page option is not available.
Shift and Caps Lock does not work with Firefox
Firefox is no longer supporting flash, therefore, please use a different browser. We are upgrading our program to not longer require flash, so will be supporting firefox in the future.
I can't access classes as they are greyed out
ATRT has permissions. If you are the school admin. user you can access all classes. As a teacher you can only access classes that you created yourself or classes the you have been given permission to.
Does each user need their own log in?
Yes each user needs their own log in because ATRT has record keeping as well as different settings based on ability or age.
For 5-day free trial cancellation for Home User:
Login with your account first.
Click the 'Edit My Profile' icon on the top of the screen.
Click the 'Cancel Subscription button.
Type your password and click the 'Submit' button to cancel the trial subscription.
For 5-day free trial cancellation for Home School User:
Login with the parent account first.
Click the 'View School' icon on the top of the screen.
Click 'Cancel Subscription' button.
Click 'Submit' button to cancel the trial subscription.
I can't click on "Start" to progress to the next screen.
Sometimes if the screen is not in full view it can alter where to click for the button to progress to the next segment. Ensure that you're using the program in full view and that the zoom setting is at 100%. Please refresh the page after making the adjustment to 100% and the click box should adjust to the correct place.
The program won't load after I enter in my login information.
Most browsers will just need to have their cache/cookies cleared, but IT have provided specific steps to take that will ensure you're operating on the current version of our website.
Open your internet browser (Do not open atrtonline.com)
They must clear browsing data first
Close their internet browser
Now open their internet browser and go to atrtonline.com
Sign-in to your ATRT account
Open a "Learn" lesson and make sure the version number is ver 2-20230322-0259p or higher
Finish the lesson and click the "Lessons" button to go back to the main screen
Open a "Practice" lesson and make sure the version number is ver 2-20230322-1250p or higher
Finish the lesson and click the "Lessons" button
Open a "Skill" lesson and make sure the version number is ver 2-20230322-1248p or higher
Finish the lesson and click the "Lessons" button
Open a Test lesson and make sure the version number is ver 2-20230322-0235a or higher
